Refund and Return Policy

RSP Computer

At RSP Computer, customer satisfaction is our priority. This Refund & Return Policy outlines the conditions under which products may be returned, replaced, or refunded when purchased from our website.

By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery

  • The product is unused, uninstalled, and in its original condition

  • The product is returned in its original packaging with all accessories, manuals, and invoices

Return requests must be raised within 7 days of product delivery.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, mishandling, or improper installation

  • Items without original packaging or missing accessories

  • Software, digital products, or license keys

  • Products marked as non-returnable on the product page

  • Clearance or discounted items (unless damaged or defective)

3. Return Process

To initiate a return:

  1. Contact RSP Computer through the contact details provided on our website within 7 days of delivery

  2. Share your order ID, product details, and reason for return

  3. Provide images or videos if the product is damaged or defective

Once approved, return instructions will be shared with you.

4. Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, return shipping costs will be borne by RSP Computer

  • If the return is due to customer preference or incorrect order placement, shipping charges will be borne by the customer

Returned products must be securely packed to prevent damage during transit.

5. Inspection & Approval

All returned items will undergo a quality check upon receipt.
Refunds or replacements will be processed only after successful inspection and approval.

6. Refund Policy

Once your return is approved:

  • Refunds will be initiated to the original payment method

  • Payments made via Razorpay will be refunded through Razorpay only

  • Refund processing may take 7–10 business days, depending on your bank or payment provider

Shipping charges, if any, are non-refundable unless the return is due to our error.

7. Replacement Policy

If you prefer a replacement instead of a refund:

  • Replacement will be initiated after the returned product passes inspection

  • Replacement delivery timelines depend on product availability

  • If the replacement product is unavailable, a refund will be issued

8. Order Cancellation

  • Orders can be canceled before shipment for a full refund

  • Orders that have already been shipped cannot be canceled and must follow the return process

9. Partial Refunds

Partial refunds may be issued in cases where:

  • Items are returned with missing accessories

  • Products show signs of use or damage not caused during delivery

The refund amount will be determined after inspection.

10. Refund Failure or Delay

If you have not received your refund after the specified time:

  • Check your bank statement

  • Contact your bank or payment provider

  • Reach out to RSP Computer support for assistance

11. Exchange Policy

We allow exchanges only for damaged, defective, or incorrect items.
Customer-requested exchanges for size, model, or preference are not supported unless explicitly stated.

12. Changes to This Policy

RSP Computer reserves the right to update or modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on the website.

13. Contact Information

For return, refund, or cancellation-related queries, please contact RSP Computer through the contact information provided on our website.

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